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    Edits are not showing up in DropBox

    Asked by danhusum on November 17, 2016 at 01:01 PM

    I attempted to follow your "Workflow" work around I read about in another thread. I have a few hidden fields that are visible once the supervisor edits the submission and enters a passcode.

    The dropbox integration creates a folder and pdf with the hidden fields not showing (in the original submission). Once the supervisor edits the submission, the hidden fields are now visible and contain text. However, dropbox is creating a separate folder (with the same titles) and the new pdf still has all the hidden fields not showing.

    The emails (with send upon edit selected) are showing the edits correctly however.

    Page URL:
    https://form.jotform.com/danhusum/IR-other

    dropbox in showing up up
  • Profile Image

    Answered by danhusum on November 17, 2016 at 01:07 PM

    I found that my pdf's were customized and after clicking reset I was able to find a solution

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    JotForm Support

    Answered by Jan on November 17, 2016 at 02:16 PM

    Glad to hear that you were able to resolved the PDF issue by resetting the PDF design. Thank you for updating us. If you need further help, let us know.