Only getting the first page of the form in the attachment

  • jpl1953
    Asked on November 17, 2016 at 1:05 PM
    On another point we have settings set to attach a PDF of the form submitted to the acknowledgement and notification emails but for some reason we only get the first page of the form in the attachment
    Thanks
  • Jan
    Replied on November 17, 2016 at 2:14 PM

    I cloned your form and I did a test submission. I received the PDF attachment but I wasn't able to replicate the issue. The PDF shows all 4 pages. Here's a screen capture:

    Only getting the first page of the form in the attachment Image 1 Screenshot 50

    Please try to reset the PDF design of your submissions. Here's a guide:

    1. Select the form and then click the "Submissions" button.

    Only getting the first page of the form in the attachment Image 2 Screenshot 61

    2. Click the "PDF" button and then select the "Customize PDF" option.

    Only getting the first page of the form in the attachment Image 3 Screenshot 72

    3. You'll see the "Reset" button at the right.

    Only getting the first page of the form in the attachment Image 4 Screenshot 83

    Hope that helps. Let us know if the issue is still the same. Thank you.

  • jpl1953
    Replied on November 17, 2016 at 2:44 PM
    Ive followed your instructions and I can see the fornm in the body of the email but if I open the attached pdf all I get is the first page – see attached
    Joe Lee | Chief Executive

    Homeless Action in Barnet

    36B Woodhouse Road

    London N12 0RG


    Mobile: 07872 347058

    Office: 020 3857 4138
    www.habcentre.org
    ...
  • jpl1953
    Replied on November 17, 2016 at 3:44 PM
    I think I may have found the issue.
    In viewing submissions, many of the fields are unselected in the box to the right of the top half of the screen. I select them all but cant see a save button so when I return they are all unselected. The pdf is actually showing the fields that are selected – how can I fix this?
    Thanks for your patience
    Joe Lee | Chief Executive

    Homeless Action in Barnet

    36B Woodhouse Road

    London N12 0RG


    Mobile: 07872 347058

    Office: 020 3857 4138
    www.habcentre.org
    ...
  • Jan
    Replied on November 17, 2016 at 5:09 PM

    In order to save the changes you made in the properties of the submissions page, you need to click the icon again. Here's a screen capture:

    Only getting the first page of the form in the attachment Image 1 Screenshot 20

    If you are referring to a different issue, let us know. Also, you cannot attach a file when replying via email. Please go directly to this thread (https://www.jotform.com/answers/992440) and upload the screenshot here if needed. Thank you.