What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota

    Asked by sofingo on November 17, 2016 at 01:16 PM

    Hello,

    When people want to subscribe to our website we they receive the following message: 

    Form over quota
    This form has exceeded its allocated quota.
     
     

    When I look into my account I'm not over quota, can you please fix it.

    form over quota message subscribe div
  • Profile Image
    JotForm Support

    Answered by Jan on November 17, 2016 at 02:23 PM

    You currently have 102 submissions. Under the Free plan, you only have 100 submissions per month. This is the reason why your account is on over limit status. 

    You can upgrade your account in order to fix this. Here's a guide on How-to-Upgrade-Your-Account.

    You can also wait for the monthly reset. The limit counter resets every first day of the month. It means that the submissions counter will reset back to 0 on December 1, 2016.

    Also, you can perform these tasks to increase your monthly submissions. Here's the link: https://www.jotform.com/myaccount/getMore.

    If you have any questions, let us know. Thank you.