error msg, form disabled

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    Karen Williams 
    Asked on November 17, 2016 at 01:33 PM

    I am not able to log in..getting this message..


    Due to <a target="_blank" href="" ><b><u>terms of use</u></b></a> violation, your account has been suspended. If you think this is a mistake please <a target="_blank" href="" ><b><u>contact us</u></b></a> to resolve this issue.

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    Answered on November 17, 2016 at 02:34 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:

    I activated your account and your forms are usable once again.  If you do not remove the credit card fields from the form, it will likely result in the account being suspended once again.