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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are form submissions going to SPAM folder recently?

    Asked by smajka on November 17, 2016 at 01:39 PM

    Form submissions have recently started going to the SPAM folder and can't seem to be white listed in Outlook. Do you know what might be causing this?

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    JotForm Support

    Answered by Kevin_G on November 17, 2016 at 02:49 PM

    I would suggest you to follow this guide in order to properly set up your emails so the recipient mail service provider does not think it is a spam email: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You would also mark the forms as not spam so Outlook will know they need to be stored in the inbox or other folder, here is also a link that will help you to avoid legitimate emails to be marked as spam: https://askleo.com/how-do-i-stop-outlook-com-from-putting-legitimate-messages-in-the-junk-mail-folder/ 

    If the problem still persists, you could also set up your custom sender by using the SMTP method, here's the guide: How-to-Setup-SMTP-for-a-Form

    This way you will have more control over the sender info since it will be from your server.

    Hope this helps.