What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am receiving emails of filled out forms but they are not in submissions

    Asked by rivercity1224 on November 17, 2016 at 02:19 PM

    1.  i am receiving emails of filled out forms but they are not in submissions?? haw can this even be????

    2.  same problem as before...emails that should be getting a copy of the filled out form are not getting them.... and i have checked& they are not on the blocked list... and out servers firewall is not blocking them...this is getting ridiculous...i have been working on this for a while...can someone please call me to fix this problem and the one above

     

    414-899-1475 julie carpenter

    Emails Submissions receiving in
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 17, 2016 at 04:07 PM

    I have checked the email history in your account and I can see all the emails that were sent to your email addresses are submissions in your forms, could you please provide us more  details about the forms that you're receiving via email and not seeing the submissions in the submissions page? 

    If possible, please provide us the details of one of the submissions you have received via email it will help us to identify the form and find if the submissions has been deleted or locate it. 

    Regarding to not receiving emails, in the email history I can see there are some emails that were not sent because the recipient is in our bounce list, here's a screenshot of one of the emails that I can see: 

    You could also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    What I would suggest you is to check those emails where you're not receiving notifications in our bounce list, here's a guide that will help you with that: How-to-Remove-Your-Email-Address-from-Bounce-List

    You could also check this guide that will help you to set up your notifications properly so you avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

     

  • Profile Image

    Answered by rivercity1224 on December 05, 2016 at 10:45 AM
    See attached…
    Julie Carpenter | deSign Shop Manager
    w 920.567.4043 | www.RiverCityBrands.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 05, 2016 at 11:22 AM

    It is not currently possible to attach screenshots via email reply.  Screenshots need to be attached directly to the forum post.  Here is how to do so:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    And here is the direct link to your post:

    https://www.jotform.com/answers/992546

    If you wouldn't mind attaching your image there, we will be happy to have a look.

  • Profile Image

    Answered by rivercity1224 on December 05, 2016 at 12:45 PM
    Try this
    Julie Carpenter | deSign Shop Manager
    w 920.567.4043 | www.RiverCityBrands.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 05, 2016 at 12:54 PM

    Unfortunately, that did not come through either.  Screenshots need to be attached directly to the forum post.  Here is how to do so:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum