What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our JotForms are not being sent to our e-mails again

    Asked by KMSolutions on November 17, 2016 at 02:25 PM

    We ran into a problem a week or so ago where our jotforms weren't being sent to our e-mail. Usually when this happens it just means our e-mail has made its way into the bounce list, but when we contacted JotForm they said we were not on the bounce list.

    Unfortunately our jot forms aren't being sent to our e-mail again, not sure if you guys can help us resolve the issue.

    Please and thanks

  • Profile Image
    JotForm Support

    Answered by Jan on November 17, 2016 at 03:54 PM

    Your email address is in the bounce list again. Here's a screenshot:

    I have removed it from the list now. Please try using "noreply@jotform.com" as the Sender Email for the notification.

    If it is still the same, please try using your own SMTP settings. Here's a guide: How-to-Setup-SMTP-for-a-Form.

    Please check these guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. Thank you.