Our JotForms are not being sent to our e-mails again

  • Profile Image
    KMSolutions
    Asked on November 17, 2016 at 02:25 PM

    We ran into a problem a week or so ago where our jotforms weren't being sent to our e-mail. Usually when this happens it just means our e-mail has made its way into the bounce list, but when we contacted JotForm they said we were not on the bounce list.

    Unfortunately our jot forms aren't being sent to our e-mail again, not sure if you guys can help us resolve the issue.

    Please and thanks

  • Profile Image
    Jan
    Answered on November 17, 2016 at 03:54 PM

    Your email address is in the bounce list again. Here's a screenshot:

    I have removed it from the list now. Please try using "noreply@jotform.com" as the Sender Email for the notification.

    If it is still the same, please try using your own SMTP settings. Here's a guide: How-to-Setup-SMTP-for-a-Form.

    Please check these guides:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. Thank you.