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seaforthfishcoAsked on November 17, 2016 at 2:29 PM
I have a shopify e commerce site and have embedded the html on a page. The page is blank. What am I missing?
Thanks!
Stephanie Devine
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Nik_CReplied on November 17, 2016 at 3:56 PM
I checked your website and form was showing to me:
Does the issue still persist?
Please let us know.
Thank you!
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seaforthfishcoReplied on November 17, 2016 at 4:44 PMThis is what I see. [image1.PNG]
Stephanie Devine
Seaforth Fish Company
949-232-7530
www.seaforthfishco.com
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Nik_CReplied on November 17, 2016 at 5:50 PM
I'm sorry Stephanie, but we didn't receive your screenshot. To attach a screenshot please follow:
1. Go to this link: https://www.jotform.com/answers/992555
2. And click this image:
We'll wait for your response.
Thank you!
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StephanieReplied on November 17, 2016 at 6:36 PM
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seaforthfishcoReplied on November 17, 2016 at 6:44 PMThank you - I uploaded the photo just now.
Stephanie Devine
Seaforth Fish Company
949-232-7530
www.seaforthfishco.com
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Kevin Support Team LeadReplied on November 17, 2016 at 9:40 PM
Thank you for the screenshot Stephanie.
I have checked your website now and I can see the form does not display at all, as you can see on my screenshot below there is an error in the web console:
Seems like there is a conflict between the script in the webpage and the form's script, so what I would suggest you is to embed your form using the iFrame code, this way you will help to avoid any conflict, here's the guide: Getting-the-form-iFrame-code
Please do let us know if this helps.
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seaforthfishcoReplied on November 18, 2016 at 10:44 AMThank you - I will try this today.
Stephanie Devine
Seaforth Fish Company
949-232-7530
www.seaforthfishco.com
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Nik_CReplied on November 18, 2016 at 10:50 AM
Hello Stephanie,
Please do and let us know how it worked for you.
Thank you!
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seaforthfishcoReplied on December 7, 2016 at 4:45 PMThis worked great - thank you!!
Stephanie Devine
Seaforth Fish Company
949-232-7530
www.seaforthfishco.com
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Nik_CReplied on December 7, 2016 at 5:58 PM
Hello Stephanie,
Thank you for getting back to us and letting us know!
Cheers.