Why my form won't show up on my page?

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    seaforthfishco
    Asked on November 17, 2016 at 02:29 PM

    I have a shopify e commerce site and have embedded the html on a page.  The page is blank.  What am I missing?

     

    Thanks!

     

    Stephanie Devine

     

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    Nik_C
    Answered on November 17, 2016 at 03:56 PM

    I checked your website and form was showing to me:

    Does the issue still persist?

    Please let us know.

    Thank you!

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    seaforthfishco
    Answered on November 17, 2016 at 04:44 PM
    This is what I see. [image1.PNG]
    Stephanie Devine
    Seaforth Fish Company
    949-232-7530
    www.seaforthfishco.com
    ...
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    Nik_C
    Answered on November 17, 2016 at 05:50 PM

    I'm sorry Stephanie, but we didn't receive your screenshot. To attach a screenshot please follow:

    1. Go to this link: https://www.jotform.com/answers/992555

    2. And click this image:

    We'll wait for your response.

    Thank you!

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    Stephanie 
    Answered on November 17, 2016 at 06:36 PM

     

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    seaforthfishco
    Answered on November 17, 2016 at 06:44 PM
    Thank you - I uploaded the photo just now.
    Stephanie Devine
    Seaforth Fish Company
    949-232-7530
    www.seaforthfishco.com
    ...
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    Kevin_G
    Answered on November 17, 2016 at 09:40 PM

    Thank you for the screenshot Stephanie. 

    I have checked your website now and  I can see the form does not display at all, as you can see on my screenshot below there is an error in the web console: 

    Seems like there is a conflict between the script in the webpage and the form's script, so what I would suggest you is to embed your form using the iFrame code, this way you will help to avoid any conflict, here's the guide: Getting-the-form-iFrame-code

    Please do let us know if this helps. 

     

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    seaforthfishco
    Answered on November 18, 2016 at 10:44 AM
    Thank you - I will try this today.
    Stephanie Devine
    Seaforth Fish Company
    949-232-7530
    www.seaforthfishco.com
    ...
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    Nik_C
    Answered on November 18, 2016 at 10:50 AM

    Hello Stephanie,

    Please do and let us know how it worked for you.

    Thank you!

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    seaforthfishco
    Answered on December 07, 2016 at 04:45 PM
    This worked great - thank you!!
    Stephanie Devine
    Seaforth Fish Company
    949-232-7530
    www.seaforthfishco.com
    ...
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    Nik_C
    Answered on December 07, 2016 at 05:58 PM

    Hello Stephanie, 

    Thank you for getting back to us and letting us know!

    Cheers.