What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to set up email notifications for the team based on certain question answers, rather than a notification about every survey completion?

    Asked by Martin on November 17, 2016 at 03:41 PM
    4) Most survey respondents will not require our team follow-up, however the odd person might select an answer that requires our team to improve our services. Is there a way to set up email notifications for the team based on certain question answers, rather than a notification about every survey completion? I want to limit the inbox traffic for our team by omitting survey responses that don’t require follow-up.
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    JotForm Support

    Answered by BDAVID on November 17, 2016 at 03:56 PM

    If you need to send a notification based on a users answer, please check this guide: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-Selection 

    Let us know if you need more help.