- John ChartrandAsked on November 17, 2016 at 04:36 PM
I have a customer who claimed she couldn't upload a file through my online form and I was wondering what the maximum file size is and if possible, how can I increase it?
- JotForm SupportJohn_BensonAnswered on November 17, 2016 at 06:51 PM
You can increase it in the Form Builder by selecting the Upload File field and clicking the Max File Size button. Here's how:
After that, change the 1024 KB = 1 MB to your preferred value. The maximum value is 1048576 KB = 1 GB. Keep in mind that free accounts only allow a total amount space of 100 MB.
Hope that helps. If you need further assistance, please contact us again. Thank you.