What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are using your services, but were wondering if we need to renew? We are currently using the free starter level.

    Asked by hilitepublishing on November 17, 2016 at 05:05 PM
    Page URL:
    www.test-prephi.com

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 17, 2016 at 08:44 PM

    I have checked your account and I can see you're account is currently under the bronze yearly plan, your subscription is being paid through PayPal, please do note that this is an auto-renewal service and your subscription ends on December 31st, 2016 so it means that on this date the subscription will be automatically renewed, this is also stated on our pricing and terms pages, you can check it here: 

    https://www.jotform.com/pricing 

    http://www.jotform.com/terms/ 

    If you want you can cancel your subscription on the PayPal account, this way the subscription will be cancelled on the renewal date and you will not be charged anymore, here's a guide that will help you with this: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    If you have any question, please let us know. 

  • Profile Image

    Answered by hilitepublishing on November 18, 2016 at 05:44 PM
    Thank you. We just wanted to make sure our service continued uninterrupted.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2016 at 09:15 PM

    Hi,

    Your current subscription with account/username hilitepublishing  is Active and available at this time.

    Contact us  anytime should your require assistance.

    Thanks.