What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I find my Private Key?

    Asked by Blackdiamond7 on November 17, 2016 at 07:46 PM

    Hi I am baffled by this private key thing that keeps popping up as I am trying to review a form submisson. Please help me with this as I don't remember doing a "Private Key".

    This is what comes up for the encrypted form. 

    Upload Your Private Key

    Your private key will never be sent to JotForm servers. 
    It will saved in your browser local storage
    until you logout JotForm, so you don't have to re-enter it.

    Page URL:
    https://www.jotform.com/submissions/62726735184159

    find how private key key
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 17, 2016 at 10:47 PM

    It appears that you have turned on Encryption on your form. When encryption is enabled in a form, you will only be able to view the submissions if you upload the private key that was provided to you when you first turned on the encryption.

    You may have saved the private key on your device. Please check your downloads folder to see if there is a jotform.key that is saved there. Unfortunately, the key is required to decrypt the data from your submissions. Only you have the copy of that key, so we will be unable to decrypt the submissions for you.

    You can find out more information about Encrypted Forms by checking this guide: Encrypted Forms and How to Use Them. It looks like you have now disabled the encryption. Since the encryption is now turned off, you should be able to receive submissions and view them on your account without having to upload a key. However, please note that the submission that you previously received while the form was encrypted will remain that way. 

    Please let us know if you need further assistance.
    Regards.