How do I find my Private Key?

  • Profile Image
    Asked on November 17, 2016 at 07:46 PM

    Hi I am baffled by this private key thing that keeps popping up as I am trying to review a form submisson. Please help me with this as I don't remember doing a "Private Key".

    This is what comes up for the encrypted form. 

    Upload Your Private Key

    Your private key will never be sent to JotForm servers. 
    It will saved in your browser local storage
    until you logout JotForm, so you don't have to re-enter it.

  • Profile Image
    Answered on November 17, 2016 at 10:47 PM

    It appears that you have turned on Encryption on your form. When encryption is enabled in a form, you will only be able to view the submissions if you upload the private key that was provided to you when you first turned on the encryption.

    You may have saved the private key on your device. Please check your downloads folder to see if there is a jotform.key that is saved there. Unfortunately, the key is required to decrypt the data from your submissions. Only you have the copy of that key, so we will be unable to decrypt the submissions for you.

    You can find out more information about Encrypted Forms by checking this guide: Encrypted Forms and How to Use Them. It looks like you have now disabled the encryption. Since the encryption is now turned off, you should be able to receive submissions and view them on your account without having to upload a key. However, please note that the submission that you previously received while the form was encrypted will remain that way. 

    Please let us know if you need further assistance.