What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have been receiving duplicate orders and payments today only. We need this corrected immediately. I need to speak to an employee.

    Asked by JHClub on November 17, 2016 at 09:07 PM
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    JotForm Support

    Answered by EltonCris on November 17, 2016 at 11:40 PM


    First off, we do not have phone support. However, we are more than happy to assist you here in our support forum.

    Duplicate submissions rarely happens when the user is experiencing problems on the initial submission or when they intend to reload the page while processing the submissions. There are also cases that during the submissions, when the browser back button is used, it might create duplicate submissions specially on embedded forms.

    However, there are ways to stop this by enabling unique submission in your form. This means that users within the same IP or using the same browser will not be able to submit the form twice. You can also prevent multiple submissions the same name, email or any other field you want to filter.

    Limit base on IP or browser: http://www.jotform.com/help/64-What-does-Unique-Submission-Mean?

    Limit base on a field value: http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    If you have further questions, do let us know.