What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does the save & continue function work?

    Asked by kbrossett on November 17, 2016 at 09:21 PM

    I've followed the steps posted in previous questions regarding the save & continue feature: (https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later), and while it worked for me, others' information was not saved when they attempted to continue through the email link.

    Also, i tried to continue after deleting all browser history and cookies and my information was not saved (on google chrome). The information also did not save after attempting to return to the form after a long period of time (one week).

    Any information regarding this feature and these issues would be very helpful.

    Here is a link preliminary form, which then links to the main form: https://form.jotform.com/63135319297157 


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    JotForm Support

    Answered by BJoanna on November 18, 2016 at 12:27 AM

    I have tested your form and link that is generated on Thank You page is correct. However link that is added inside of Autoresponder email is not correct. Value of your email field is {email275}, not {email} like it is shown inside of Autoresponder email.

    You need to set correct value of email field inside of Autoresponder email. 


    Then I tested your form with link form Thank you page and data that I entered are saved correctly. here my link: https://form.jotform.com/63126790399163?session=test12345@gmail.com 

    I noticed that 2nd page of your form is very long. Please note that data will be saved only if Next or Back button is used. For example I filled only several fields on your second page and then I returned to the first page with back button. After that my data was saved. However if I filled fields on 2nd page and closed the form without using next or back button data would not be saved. I would suggest you to add more page break fields to your form, because it is possible that your users will not use next or back button to save the entered data. 

    Data should be saved for 90 days or 3 months.


    Hope this will help. Let us know if you need further assistance.