I tried adding new recipient email but I did not receive the email notifications

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    Asked on November 17, 2016 at 09:39 PM

    notification on submission of forms no longer working.  Old forms that used to be fine as recently as august are no longer generating email notifications.  Tried adding new email notification but it also does not work.  Test emails alos not working.


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    Answered on November 18, 2016 at 12:31 AM

    Your email address rml@***.edu was added to the bounce list due to the following reason: Reason(s) : smtp; 554 5.7.1 You are not allowed to connect.

    I have now removed the email address from the bounce list so you should be able to receive the next notifications successfully.

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues. To check and remove an address from the bounce list using your account, please check this guide: How to Remove Your Email Address from Bounce List

    Please let us know if the issue persists.
    Thank you.