What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can not pay from my virtual prepaid card

    Asked by mijjie on November 18, 2016 at 12:36 AM

    Hello, I'm NK from Thailand
    I can't pay by my virtual prepaid card.
    How can i do, i just want to pay for test only 1 month for Bronze Package

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    JotForm Support

    Answered by candy on November 18, 2016 at 01:41 AM

    Hello NK,

    I am not sure if JotForm accepts subscription payment through Virtual Prepaid Card. As far as I know, this kind of cards has a limited validation duration. I do not know when your virtual prepaid card is expired. In addition to that, I need to check our acceptance for this card. However, when you have tried to pay via Virtual Prepaid Card, you should have received an SMS for the case of both successful payment or unsuccessful payment.  Could you please send us that SMS in order to check it? Could you please try to upgrade your account by using FastSpring payment gateway for your virtual prepaid card. If you succeed to do it, could you please let us know?

    You can upgrade your account to Bronze package and then if you do not like after a month you can downgrade your account again into the free plan. If it is possible, could you please try to upgrade your plan by using a normal credit card?

    Also, please check our guide about updating subscription payment method: https://www.jotform.com/help/330-How-to-Update-My-Subscription-s-Payment-Method-FastSpring-

    Thanks in advance.

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    Answered by mijjie on November 18, 2016 at 02:44 AM
    OK, Thank you
    i already paid with paypal.
    but i want to use Bronze is only 30days.
    in the next moonth your company will cut my money from my PayPal or not?
    and i can tell you now for stop the next payment?
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    JotForm Support

    Answered by candy on November 18, 2016 at 02:52 AM

    The payment will be processed automatically from your card in the next month. So that, you have to downgrade your account again.

    Please check our related document: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account



  • Profile Image

    Answered by mijjie on November 19, 2016 at 03:44 AM
    Thank you, and i have do change plan on which date if your system show like
    this photo below
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    JotForm Support

    Answered by Mike_G on November 19, 2016 at 09:14 AM

    You can cancel your subscription through your PayPal account before your subscription's 0next renewal date which is December 18, 2016.

    To learn how to cancel the subscription through your PayPal account, please follow the guide below:


    Also, the photo you mentioned in your recent reply was not posted properly. To learn how to post a screenshot/image in the support forum, please refer to this guide: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    If you have any further questions regarding this, please feel free to contact us again anytime. Thank you.