I did not get the email notice when the submission was done.

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    healingaia
    Asked on November 18, 2016 at 12:38 AM

    I also did not get the email notice when the submission was done.

    Thanks for your help

    Julien

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    Chriistian
    Answered on November 18, 2016 at 12:52 AM

    Your email provider seems to be rejecting the jotform emails. Because the emails kept getting rejected, your email address was added to the bounce list.

    I have now removed your email address from the bounce list. Please check on your end and make sure that noreply@jotform.com is in your trusted senders list. You should be able to receive the notifications now.

    To prevent further bouncing related issues, please see this guide: How to Prevent Email Bouncing Related Issues. Then to check in case an address is in the bounce list, you can check our guide here on How to Remove Your Email Address from Bounce List

    Please let us know if the issue persists.
    Thank you.

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    healingaia
    Answered on November 19, 2016 at 10:05 PM

    I received email submissions for the recent tests that were done. Thank you

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    jonathan
    Answered on November 20, 2016 at 12:58 AM

    Thank you for updating us on the status and letting us know all good now.

    Contact us anytime should you require assistance again.

    Regards