What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did not get the email notice when the submission was done.

    Asked by healingaia on November 18, 2016 at 12:38 AM

    I also did not get the email notice when the submission was done.

    Thanks for your help


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    JotForm Support

    Answered by Chriistian on November 18, 2016 at 12:52 AM

    Your email provider seems to be rejecting the jotform emails. Because the emails kept getting rejected, your email address was added to the bounce list.

    I have now removed your email address from the bounce list. Please check on your end and make sure that noreply@jotform.com is in your trusted senders list. You should be able to receive the notifications now.

    To prevent further bouncing related issues, please see this guide: How to Prevent Email Bouncing Related Issues. Then to check in case an address is in the bounce list, you can check our guide here on How to Remove Your Email Address from Bounce List

    Please let us know if the issue persists.
    Thank you.

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    Answered by healingaia on November 19, 2016 at 10:05 PM

    I received email submissions for the recent tests that were done. Thank you

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    JotForm Support

    Answered by jonathan on November 20, 2016 at 12:58 AM

    Thank you for updating us on the status and letting us know all good now.

    Contact us anytime should you require assistance again.