Cannot see file attachments in my email

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    WasaGrafiska
    Asked on November 18, 2016 at 02:40 AM

    I have tried to use "upload a file" but I don't receive a file in the e-mail?

     

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    emily
    Answered on November 18, 2016 at 03:11 AM

    We are sorry for the problem you are having.

    I'm escalating this issue to our developers for further inspections. Once they fix it, you will be notified via this thread.

    Thank you for your understanding.

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    emily
    Answered on November 18, 2016 at 10:39 AM

    Hey there,

    I've tested your form once again and was able to see the file that was attached to your form. My guess is that this was a temporary issue. However we assigned this issue to one of our developers for further investigation.

    In the meantime can you please check this issue from your end? And if the issue still persists, can you give more details? (file extension, browser, e.g.) 

    Thanks.

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    owen
    Answered on December 23, 2016 at 05:45 AM

    Hi,

    There has been a confusion. If you'd like to get the uploads as attachments on your email notifications please enable the "Send Uploads as Attachments" option:

    Thank you for contacting us.