What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot see file attachments in my email

    Asked by WasaGrafiska on November 18, 2016 at 02:40 AM

    I have tried to use "upload a file" but I don't receive a file in the e-mail?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by emily on November 18, 2016 at 03:11 AM

    We are sorry for the problem you are having.

    I'm escalating this issue to our developers for further inspections. Once they fix it, you will be notified via this thread.

    Thank you for your understanding.

  • Profile Image
    JotForm Support

    Answered by emily on November 18, 2016 at 10:39 AM

    Hey there,

    I've tested your form once again and was able to see the file that was attached to your form. My guess is that this was a temporary issue. However we assigned this issue to one of our developers for further investigation.

    In the meantime can you please check this issue from your end? And if the issue still persists, can you give more details? (file extension, browser, e.g.) 


  • Profile Image
    JotForm Support

    Answered by owen on December 23, 2016 at 05:45 AM


    There has been a confusion. If you'd like to get the uploads as attachments on your email notifications please enable the "Send Uploads as Attachments" option:

    Thank you for contacting us.