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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fields are missing in submission PDF attached in email.

    Asked by GroFin on November 18, 2016 at 03:09 AM

    Hi, 

    I would like to know how I can fix the PDF attachment I receive of my form.

    The problem: There are some (important) fields missing in the PDF. I would like it to be the same way as I get the fotform form in the body my mail, ie, with all the fields I have selected to be included.

    Please, let me know how I can fix that.

     

    Thank you,

     

    Emails pdf attachment JotForm problem uploads height
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    JotForm Support

    Answered by ashwin_d on November 18, 2016 at 03:51 AM

    Hello GroFin,

    I'm sorry for the trouble caused to you. 

    Have you customized your PDF? I would suggest you to please let us know which all fields are missing from your attached PDF file in email and we will take a look. You may also like to share a screenshot of the PDF you receive in email and we will take a look. 

    We will wait for your response.

    Thank you!