What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't my friends view & use the ORDER FORM that i added to my Facebook account?

    Asked by dymdym on May 13, 2012 at 08:41 AM

    i recently added an order form on facebook by my friends said they cannot view it? The order form doesn't appear when the link is clicked. I need help pls! Thanks!

    Page URL:
    https://www.facebook.com/shopnbuy?v=app_190322544333196

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    JotForm Support

    Answered by liyam on May 13, 2012 at 09:18 AM

    Hello dymdym.  I have checked your page and I was able to view your form (both logged out and logged in to my account). 

    Any specific details that your friends are seeing when viewing the page?  Also, are they able to view this page: http://www.jotform.me/form/21325383014443?

    Looking forward to your response.

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    Answered by dymdym on May 13, 2012 at 09:53 AM

    thanks sir liyam...but why is it that sometimes i don't see the form right away...the screen displays something like a long gray bar with static html written as text then 2 yellow boxes below then when i click preview, that's the time the form can be viewed...Can't it be automatically redirected to the form?

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    JotForm Support

    Answered by liyam on May 13, 2012 at 11:43 AM

    If you're the one seeing this, it's probably because you're viewing it as the admin/owner of the page, which means by default, it will show you the configuration settings of the iframe application that you are using.  But for the others they will be able to view your page differently.

    There are also other iframe apps in which you'll be able to control the pages that appear depending whether the visitor has already liked the page or not.  This is another thing that can be looked into.