What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal didn't process with a submission

    Asked by coachcaroline82 on November 18, 2016 at 10:47 AM

    Hi,

    I made a form "2016 christmas cash raffle" and tested it with my own paypal and it worked. My friend tried and i had to process the submission manually and it didn't transfer the money.  What happened?  

    Page URL:
    https://form.jotform.com/63217227512146

    Christmas cash Paypal process
  • Profile Image
    JotForm Support

    Answered by Charlie on November 18, 2016 at 11:46 AM

    May I know what you meant by "process the submission manually"?

    Was the submission added in the "Incomplete Payments" list? To learn more about that, please check this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ. Please note that JotForm does not process these payments, we simply forward it to the 3rd party's payment gateway and that's where it is being processed securely. 

    If the submission is in the "Incomplete Payments" list, then that means that the user did not complete the payment, it is either they have accidentally closed the browser before completing payment or did not continue to complete the payment for some reason. If you click the "Complete Submission" button, that will simply move the said submission in your completed submissions list. It will not trigger a payment.

    I hope that helps.