What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Braintree Integration: Currency settings are being ignored, wrong amount charged in EUR/USDAsked by ivicav on November 18, 2016 at 01:47 PM
I am testing Braintre integration through form https://www.jotformeu.com/form/63004657218352. The currency on my form is HRK (Croatian kuna) and the currency in my Braintree account is Euro (they don't support HRK as transactional currency at this moment). The problem is that the same amount given in HRK on the form is charged in Braintree in EUR. For instance, if I choose the price on the form 50 HRK, Braintree process the transaction of 50 EUR without conversion. Is there any problem on JotForm side?
Thank you for contacting us.
I was able to reproduce the issue. It seems that the product price is always charged in USD/EUR regardless the currency settings of payment field.
A bug report has been escalated to our developers. We will get back to you once we have any updates.
The currency option for our Braintree integration is only for display. Braintree's API will use the currency set for your merchant account.
Thus, the 'Currency' option you select must match your Braintree account's currency. If you want to sell in HRK, you must have a merchant account that supports HRK.