Braintree Integration: Currency settings are being ignored, wrong amount charged in EUR/USD

  • Profile Image
    ivicav
    Asked on November 18, 2016 at 01:47 PM

    I am testing Braintre integration through form https://www.jotformeu.com/form/63004657218352. The currency on my form is HRK (Croatian kuna) and the currency in my Braintree account is Euro (they don't support HRK as transactional currency at this moment). The problem is that the same amount given in HRK on the form is charged in Braintree in EUR. For instance, if I choose the price on the form 50 HRK, Braintree process the transaction of 50 EUR without conversion. Is there any problem on JotForm side?

     

    Thanks,

     

    Ivica

  • Profile Image
    Mike
    Answered on November 18, 2016 at 04:07 PM

    Thank you for contacting us.

    I was able to reproduce the issue. It seems that the product price is always charged in USD/EUR regardless the currency settings of payment field.

    A bug report has been escalated to our developers. We will get back to you once we have any updates.

  • Profile Image
    NeilVicente
    Answered on November 25, 2016 at 06:14 AM

    Hi Ivica,

    The currency option for our Braintree integration is only for display. Braintree's API will use the currency set for your merchant account. 

    Thus, the 'Currency' option you select must match your Braintree account's currency. If you want to sell in HRK, you must have a merchant account that supports HRK.

    Best,

  • Profile Image
    ivicav
    Answered on November 25, 2016 at 06:29 AM

    OK, thanks.