Email Notifications: Notifications coming empty to email inbox

  • Profile Image
    melodicsounds
    Asked on November 18, 2016 at 02:11 PM

    Everything was working fine until 1 week ago I started receiving empty email notifications from my forms:

     

    https://form.jotform.com/60167675103958

    https://form.jotform.com/52616619907968

     

    As you can see in pictures... SOME emails have the notification details but some other don't. 

     

    it is weird because from that same form, some submissions do have the notification details and others don't. Can you take a look into it please?

    I noticed in my jotform inbox that empty email notifcations have the "What do you want?" question empty and no Paypal details are retrieved... STILL!!! They DID THE PAYMENT. So if I go to paypal deeklycorp@gmail.com did paid me the product that he selected... So what is going on?

     

    PS: I've already tried errasing and making a new email notifcation.

  • Profile Image
    BJoanna
    Answered on November 18, 2016 at 04:26 PM

    Sorry for inconvenience this may caused you. 

    I have checked email history log on your account and I found two empty Notifications, one from both forms. Both submissions were made today.

    Form ID 52616619907968 

    Submission ID 355294868691539065

    Form ID 60167675103958 

    Submission ID 355295962061839033

    How many empty Notifications did you received? 

    I was able to find submitted data on submission page of your forms. Is it possible that your Notification tables were empty? Did you received empty submissions once you created new Notifications as well?

    If there is more empty Notification that you received, please provide us ID of those submission, so that we can raise this issue to our developers. 

    You can also try to edit your submissions and resubmit the form, to see if Notification will be sent correctly with all data. You do need to edit submitted data, simply click on edit button and submit the form.

    How to Edit Submissions Made on Your Forms

    Looking forward to your reply. 

  • Profile Image
    melodicsounds
    Answered on November 21, 2016 at 12:19 AM

    How many empty Notifications did you received? 

    I've received many empty submissions, by empty submissions I mean the table with the form details. Lately I receive 1 empty submission every 10 submissions. 

     

    I was able to find submitted data on submission page of your forms. Is it possible that your Notification tables were empty? Did you received empty submissions once you created new Notifications as well?

    Yes I DO receive the email notification but the email doesn't have the table with form details. And yes, when created new notifcation the problem persists.

     

    If there is more empty Notification that you received, please provide us ID of those submission, so that we can raise this issue to our developers. 

    Yesteday I got another empty notifcation:

    form: https://form.jotform.com/52616619907968

    Submission: 355391687867816181

     

  • Profile Image
    Nik_C
    Answered on November 21, 2016 at 03:08 AM

    Thank you for getting back to us, I will forward this thread to our higher level for further investigation.

    We'll get back to you here as soon as it is resolved.

    Thank you!

  • Profile Image
    melodicsounds
    Answered on November 22, 2016 at 02:39 PM

    Any news ???

  • Profile Image
    BJoanna
    Answered on November 22, 2016 at 03:52 PM

    Unfortunately this issue is still not resolved. This ticket is assigned to one of our developers. If there is any update we will inform you via this thread. 

  • Profile Image
    melodicsounds
    Answered on December 02, 2016 at 02:02 PM

    Still receiving empty emails!!! Waiting for an answer... 

  • Profile Image
    EltonCris
    Answered on December 02, 2016 at 05:29 PM

    There is still no update at this moment. Rest assured the assigned developer will look into this and update you here.

    Thanks!