What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving the submitted forms

    Asked by janislea on November 18, 2016 at 02:49 PM

    I have had several people tell me that they submitted a reservation form but I haven't received them.

    Page URL:
    http://misstexas.org/winter-workshop.html

    submitted forms receiving Reservation Form a Them
  • Profile Image
    JotForm Support

    Answered by Kiran on November 18, 2016 at 04:35 PM

    I see that your email address is in our bounce list and so you are not receiving email notifications. I have now removed the email address from the bounce list.

    Please check if you are now able to receive the submissions to your email and let us know if the issue still persists. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Thank you!