I am not receiving the submitted forms

  • janislea
    Asked on November 18, 2016 at 2:49 PM

    I have had several people tell me that they submitted a reservation form but I haven't received them.

  • Kiran Support Team Lead
    Replied on November 18, 2016 at 4:35 PM

    I see that your email address is in our bounce list and so you are not receiving email notifications. I have now removed the email address from the bounce list.

    Please check if you are now able to receive the submissions to your email and let us know if the issue still persists. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Thank you!