What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to type anything into the field

    Asked by lipbang on November 18, 2016 at 04:47 PM

    Randomly all my form fields have been changed to white text. Even though the style editor and CSS are stating black.

    No one can fill out my form now. Please help ASAP, we were getting ready to launch a contest. Thanks.

    Page URL:
    http://www.lipbang.com/contest/

    white field blank field
  • Profile Image
    JotForm Support

    Answered by Mike on November 18, 2016 at 08:20 PM

    The following CSS does not work in the same manner in different browsers. Please remove it and then re-check the form.

    .form-textbox {
    padding : 18px 7px;
    }

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by lipbang on November 21, 2016 at 01:04 PM

    It must have been a temp glitch. I didn't change anything. Within 1 hour everything was back to normal.

  • Profile Image

    Answered by lipbang on November 21, 2016 at 01:44 PM
    It must have been a temporary glitch. Within an hour of posting this the form went back to normal.
    I didn’t change anything and it was suddenly working again.
    --
    Aaron Cox
    Concept Naturals Inc.
    Graphics Producer & Technical Director
    -----------------------------------------------------------------
    E: aaron@lipbang.com | O: 1.844.LIP.BANG (547-2264)

    LIP FREAK
    The Strongest Buzzing Lip Balm in the World
    www.lipbang.com | 1-844-LIP-BANG | info@lipbang.com
    9731 Topanga Canyon Place
    Chatsworth, CA 91311
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on November 21, 2016 at 03:07 PM

    The input text is fine in Google Chrome, but in Firefox the issue still persists since mentioned browsers handle the input paddings differently.

    I would like to suggest removing the padding, or fixing the fields' height by adding the next CSS.

    .form-textbox {
    height: auto;
    }

    Thank you.