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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error "Oops! Invalid refresh token"

    Asked by flowgenome on November 19, 2016 at 07:50 AM


    Please help to fix ths error. we have tried to do the clear cache and browser cache but it didnt fixed the issue. please go through and help.
    Form is here in the following link.


    With Regards & thanks for your help!


    Page URL:

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    JotForm Support

    Answered by liyam on November 19, 2016 at 12:26 PM

    Hello Bejoys,

    I checked your page and it appears fine on my view. Is this still happening on your end? If so, can you explain on how this happens?


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    Answered by flowattempt  on November 20, 2016 at 04:39 PM

    I just got the same error using both firefox and chrome

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    JotForm Support

    Answered by jonathan on November 20, 2016 at 06:37 PM

    I also could not reproduce the issue when I test on your website.

    I suggest you also try this options...

    You need to re-embed your form https://www.jotform.me/form/61012043546443 using its full source code again on your website.

    From what I have checked so far, I believe the currently embedded form on the website is no longer the updated version of the form.

    Take note that when using full source embed, you will need to always re-embed the form for the recent changes to take effect on the website as well.

    Alternatively, if there is no specific reason for publishing the form using its full source code, we recommend publishing it instead using its default script embed code.

    Hope this help. Let us know if issue remains.