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  • Profile Image

    Error "Oops! Invalid refresh token"

    Asked by flowgenome on November 19, 2016 at 07:50 AM

    Hi

    Please help to fix ths error. we have tried to do the clear cache and browser cache but it didnt fixed the issue. please go through and help.
    Form is here in the following link.

    http://www.flowgenomeproject.com/free-flow-profile/

    With Regards & thanks for your help!

    Bejoys

    Page URL:
    http://www.flowgenomeproject.com/free-flow-profile/

    Screenshot
    refresh token refresh token cache clear cache
  • Profile Image
    JotForm Support

    Answered by liyam on November 19, 2016 at 12:26 PM

    Hello Bejoys,

    I checked your page and it appears fine on my view. Is this still happening on your end? If so, can you explain on how this happens?

    Thanks.

  • Profile Image

    Answered by flowattempt  on November 20, 2016 at 04:39 PM

    I just got the same error using both firefox and chrome

  • Profile Image
    JotForm Support

    Answered by jonathan on November 20, 2016 at 06:37 PM

    I also could not reproduce the issue when I test on your website.

    I suggest you also try this options...

    You need to re-embed your form https://www.jotform.me/form/61012043546443 using its full source code again on your website.

    From what I have checked so far, I believe the currently embedded form on the website is no longer the updated version of the form.

    Take note that when using full source embed, you will need to always re-embed the form for the recent changes to take effect on the website as well.

    Alternatively, if there is no specific reason for publishing the form using its full source code, we recommend publishing it instead using its default script embed code.

    Hope this help. Let us know if issue remains.

     

    Thanks.