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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by russel on November 19, 2016 at 11:54 AM

    i did not received any email notification in my email.. need help for this issue. here's the form we're using

    https://form.jotform.me/4042125782344

    9



    This is a re-post of a comment on How to Find and Change the Email Address Used for Notification Email?

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    JotForm Support

    Answered by Nik_C on November 19, 2016 at 06:01 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    Also, you can check if your email ended in Bounce list by following this guide.

    We're sorry for this inconvenience, if you have any further questions please let us know.

     

    Thank you.