Why I'm not receiving submissions to my email?

  • Profile Image
    russel
    Asked on November 19, 2016 at 11:54 AM

    i did not received any email notification in my email.. need help for this issue. here's the form we're using

    https://form.jotform.me/4042125782344

    9



    This is a re-post of a comment on How to Find and Change the Email Address Used for Notification Email?

  • Profile Image
    Nik_C
    Answered on November 19, 2016 at 06:01 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    Also, you can check if your email ended in Bounce list by following this guide.

    We're sorry for this inconvenience, if you have any further questions please let us know.

     

    Thank you.