What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    i did not received any email notification in my email.

    Asked by russel on November 19, 2016 at 11:54 AM

    i did not received any email notification in my email.. need help for this issue.

    This is a re-post of a comment on How to Find and Change the Email Address Used for Notification Email?

  • Profile Image

    Answered by KadeJM on November 19, 2016 at 06:06 PM

    Hi Russel, I checked your current email address for "datcmain@gmail.com" and found it was listed in our bouncelist so that's probably the reason you stopped receiving email notifications from us.

    Please be sure to try using noreply@jotform.com as your default sender address and also it's a good idea to check your spam folder and make any that end up there as not spam and that should help to resolve this type of issue.

    Additionally, you can monitor outgoing emails from your forms by checking your email history and if you see any that failed then you'll want to use our email took to check and remove them from our bouncelist if needed.