What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please reset file download bandwidth limit.

    Asked by blossombirth on November 19, 2016 at 01:47 PM

    Hello JotForm team,

    We are preparing to offload the image files from this form to a separate server. We would like to use the JotForm APIs for downloading all the image files. Could you please reset the bandwidth usage one more time so that we can download the files now?  Thanks again!



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    JotForm Support

    Answered by ashwin_d on November 19, 2016 at 01:53 PM

    Hello Biju,

    I did reset the download bandwidth limit of your uploaded files. I would suggest you to please try to download the files again and get back to us if you see any bandwidth error message. I would also suggest you to please share the complete file URL and we will reset the bandwidth limit.

    Thank you!

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    Answered by blossombirth on November 19, 2016 at 04:47 PM

    Thank you Ashwin!  I will try the download now.