What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image Issues

    Asked by SWWTC on November 19, 2016 at 02:18 PM

    Hi, why am I unable to insert images into my form. I keep getting a server error message. I have tried jpeg, png and gif formats but nothing seems to work. I haven't had a problem before - please help. Many Thanks, Sarah

    problem message png thanks
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    JotForm Support

    Answered by Jim_R on November 19, 2016 at 09:09 PM

    Hey Sarah, I'm assuming you're currently working on this form https://www.jotform.com/63225629567363 and the image you're trying to change was the image at the top.

    I cloned your form and managed to change that image.

    Can you please give it another try? It might have been a temporary issue. But if the issue persists, let us know so we can have another look.