What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why is my email being blocked?

    Asked by gregsipe on May 13, 2012 at 04:09 PM

    imcreator hosts my website.  On this site I have been using jotform with great success.  Submitted forms have been forwarded to my email account until this last week.  Your site states that my email address is being blocked.  The form is at: http://www.sipesautosales.com/ located until the page  "finding your vehicle" Can someone help resolve this issue.  

    Thank you,

     

    Greg Sipe

    612 270-9577

    Page URL:
    http://www.sipesautosales.com/

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    Answered by gori-mathew on May 13, 2012 at 04:24 PM

    Hi Greg;

    I have removed your form from blocked list. It should work fine now.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you.

    Please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    please contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    i hope this helps

  • Profile Image

    Answered by gregsipe on May 13, 2012 at 04:53 PM
    If my provider is Yahoo do you know the process to add the ip address? Thank you for your help.
    Greg
  • Profile Image
    JotForm Support

    Answered by jonathan on May 13, 2012 at 06:49 PM

    Hi Greg,

    It seems the only way is, that you can contact them.
    Here, I found you a link.

    Hope this help. Thanks.

  • Profile Image

    Answered by gori-mathew on May 14, 2012 at 01:07 AM

    Hi Greg,

    Try the first opion (changing your form notification's sender name and email to "JotForm" and "noreply@jotform.com respectively") first and lets know if it solves the problem.