why is my email being blocked?

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    gregsipe
    Asked on May 13, 2012 at 04:09 PM

    imcreator hosts my website.  On this site I have been using jotform with great success.  Submitted forms have been forwarded to my email account until this last week.  Your site states that my email address is being blocked.  The form is at: http://www.sipesautosales.com/ located until the page  "finding your vehicle" Can someone help resolve this issue.  

    Thank you,

     

    Greg Sipe

    612 270-9577

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    gori-mathew
    Answered on May 13, 2012 at 04:24 PM

    Hi Greg;

    I have removed your form from blocked list. It should work fine now.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you.

    Please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    please contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    i hope this helps

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    gregsipe
    Answered on May 13, 2012 at 04:53 PM
    If my provider is Yahoo do you know the process to add the ip address? Thank you for your help.
    Greg
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    jonathan
    Answered on May 13, 2012 at 06:49 PM

    Hi Greg,

    It seems the only way is, that you can contact them.
    Here, I found you a link.

    Hope this help. Thanks.

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    gori-mathew
    Answered on May 14, 2012 at 01:07 AM

    Hi Greg,

    Try the first opion (changing your form notification's sender name and email to "JotForm" and "noreply@jotform.com respectively") first and lets know if it solves the problem.