Payment, transaction id, payer info and products left off some submissions with payment

  • Profile Image
    spga1314
    Asked on November 19, 2016 at 10:40 PM

    Some of my submissions are missing payment, transaction id and products left off some submissions. This is on the reports and the submission activity pages. I have looked up this info on paypal and with the same date, time and user email and found the transaction. This info was on the report the other day now it is not.

     Half of all my submission on this form are like this.

     

    Example:

    Submission Date

    2016-11-10 23:00:37

     

    This is found on Spirit wear form. I found a transaction on paypal for this email at exactly the same time.

    Please help! Please see my private question for details of these transactions.

     

     

     

  • Profile Image
    jonathan
    Answered on November 20, 2016 at 01:15 AM

    I have responded to your original post about this issue here https://www.jotform.com/answers/993940

    Please respond there instead.  I will close this one since it is just a duplicate question.

    Thanks.