What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Coupons not working on subscriptions with first payment fee

    Asked by EDDIE on November 19, 2016 at 11:08 PM
    Did this issue ever get resolved?? I also am having a problem with the first payment coupon. Please help
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 19, 2016 at 11:13 PM

    Hello Eddie,

    Unfortunately, this is still not fixed as of testing with my forms. I have also raised your thread to our devs so once this is resolved, you will be informed here.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 25, 2016 at 06:55 AM


    We're terribly sorry for the long wait, but we'd like to inform you that this is now fixed.

    If in any case, the issue still occurs on your other forms, simply open the payment wizard, edit the coupons and save them to reflect the changes.

    Kind regards,