What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    erm .. I can't find my forms

    Asked by Sheila on May 13, 2012 at 07:03 PM

    Hi,

    I created a few forms a few months ago.

    Now I can't find them!  And if someone completes the form from my website I can't find that and therefore can't retreive the information.

    I thought it was because I needed to log in.  But I have tried every email address that I would use and can't get logged in.

    Don't have a clue what to do now.  I need to retrieve info from a completed form.

    It's been a little while since I used it but I'm sure the last time I received notification that a form has been posted, I went to the website and it was there.

    Can anyone help me please?

    Thanks

    Sheila

  • Profile Image
    JotForm Support

    Answered by jonathan on May 13, 2012 at 07:11 PM

    Hi Sheila,

    Can you provide us the URL of website where the form is?

    We can check the form ID# and see if it is associated to your account.

    Thanks.

  • Profile Image

    Answered by Sheila on May 16, 2012 at 08:19 PM

    Hello Jonathan,

    Thanks very much for your response.

    Here are a couple of links to the forms.

    Native Fitness Review

    Organics Review

    Kind Regards,

    Sheila

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    JotForm Support

    Answered by idarktech on May 17, 2012 at 02:00 AM

    Hi Sheila,

    Your forms are created under guest account, meaning you are not logged in when you created that forms. We can transfer these forms to your registered account, what is your JotForm username so I can move these forms for you? If you haven't yet registered, please visit www.jotform.com and sign-up for your account. Thanks!

  • Profile Image

    Answered by Sheila on May 17, 2012 at 06:06 PM

    Thank you very much again for a quick response.  Glad you have found my forms!

    JotForm Username is Shelaghna

    Many thanks again.

    Sheila