What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Inquiry about the Free account.

    Asked by brassperformance on November 20, 2016 at 01:03 PM

    I'm using your free starter package and I'm just wondering what the 100 monthly subscriptions means? Does that mean I'm only allowed to have 100x to use the form on my website? If that same form is on different pages is it considered 100x for each page? Thank you for taking the time to help!  

     

    different same form same and
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    JotForm Support

    Answered by Jan on November 20, 2016 at 02:33 PM

    Are you referring to the monthly form views or to the monthly submissions?

    Form views
    In the Free plan, you have 1,000 form views per month. When the form is loaded, it is counted as a form view. It is the same thing if the form is embedded on a webpage. Because if you opened the webpage where the form is embedded, the JotForm form will loaded. For more information about Form Views, please check this user guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    Form Submissions
    Under the Free plan, you have 100 submissions per month. It means that you can only receive a total of 100 submissions on all of your forms. The submission counter resets back to 0 every first day of the month.

    You can check our pricing page for more details. Hope that helps. Thank you.

  • Profile Image

    Answered by brassperformance on November 20, 2016 at 02:44 PM
    Okay with the 1000 form views is that per form I create or all of the 5
    forms I'm allowed for free
    Joel Boissoneault
    CEO Brass Performance
    Winnipeg Director INBF Canada
    Personal Training | Weight Loss | Muscle Gain | Nutrition | Supplements |
    Strength | Conditioning
    Phone: 1.204.230.4057
    Email: joel@brassperformance.com
    Website: www.brassperformance.com
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on November 20, 2016 at 03:17 PM

    It is not per form, it is the total number of views from all of your forms.

    If you have any questions, let us know. Thank you.

  • Profile Image

    Answered by brassperformance on November 20, 2016 at 03:44 PM
    What happens to the forms on my website if the views go over 1000 in a
    month and over 100 submissions in a month?
    Joel Boissoneault
    CEO Brass Performance
    Winnipeg Director INBF Canada
    Personal Training | Weight Loss | Muscle Gain | Nutrition | Supplements |
    Strength | Conditioning
    Phone: 1.204.230.4057
    Email: joel@brassperformance.com
    Website: www.brassperformance.com
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on November 20, 2016 at 04:20 PM

    When you exceeded the monthly limits, you will be notified via email. The email will also suggest that you upgrade your plan.

    If you don't do the upgrade, your account will be suspended and the forms will be disabled. It means that no one can open the form. The error message "Form not found" will appear once you tried opening the form.

    Let us know if you need any clarifications. Thank you.

  • Profile Image

    Answered by brassperformance on November 20, 2016 at 05:44 PM
    Okay thank you. I use website builder with godaddy and I am setting up my
    forms. However, I can't help but use and check out the form to ensure it's
    to making liking. I don't want to be taking away from my submissions and
    views. Is there a way around this?
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 20, 2016 at 08:58 PM

    I would like to inform you that as long as you are logged in to your Jotform account on the same browser, you can keep viewing your forms on your website without it being counted in the form view limits. The form views will only be counted if someone else views your form. You can find out more information about this on our blog post here: Form View Limits: What is it all about?

    With regards to the 100 submission per month limit, this will only be counted when a form is submitted. If you click the submit button on the form, then that will count as one submission.

    Please let us know if you need further assistance.
    Regards.