Feedback on change for free account

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    Asked on November 20, 2016 at 02:38 PM

    I'm a very small blogger, and I just wanted to tell how much I loved your using your service, before you made the new changes.

    Sadly, due to your recent changes on usage,  I won't be able to use your free service anymore.  The fact that you now limit the free service based on impressions, rather than usage, has absolutely done it for me, as I will always go over the limit every month, even if no one actually uses the form to subscribe.

    I don't think that was a well thought of change at all... you should've rather limited the free service by decreasing the number of times the form gets completed, rather than the number of impressions.

    Thank you for the time I was able to use your free service, and I hope the limitations get change again in a near future!



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    Answered on November 20, 2016 at 03:45 PM

    If I understood you correctly you are referring to Form views. Inside of this article you can find more about form views and why it was implemented:

    Announcing Pricing Modification: Form View Limits

    What’s the reason for the new limit?

    We felt that users who were receiving more than 1,000 views on their forms are getting the same value as users who receive more than 100 submissions. We wanted to make our form limits more fair for every user, which also took into account per capita web hosting costs. Now, whether form views or submissions, we’re all on the same page and know what to expect.

    I have checked your email address and I found account with username jkuhn. That account was created in 2013 and because of that you have possibility to have unlimited form views. All you need to do is to enable JotForm footer on Settings page of your account. 

    After you enable JotForm footer, you will not need to worry about form views and you will be able to continue using JotForm for free.

    More about form views you can find inside of this guide:

    Form View Limits: What is it all about?

    Hope this will help. Let us know if you need further assistance.