What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions are no longer being sent to my email address.

    Asked by mbower13 on November 20, 2016 at 05:55 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 20, 2016 at 09:07 PM

    It appears that AOL is rejecting the jotform emails, and due to this, your address was added to the bounce list. I have now removed the email address from the bounce list. You should be able to receive the next submissions successfully. Please check on your end to confirm.

    AOL is known to have a very strict anti-spam measures so make sure to add noreply@jotform.com to your contact or safe sender list. You may also follow this guide on How to Prevent Email Bouncing Related Issues.

    To check and remove an email address from the bounce list, please see our guide here: How to Remove Your Email Address from Bounce List. Regards.