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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are disabled!

    Asked by aerobiology on November 20, 2016 at 06:26 PM

    Hi there, 


    my forms are disabled! I've upgraded plans so I can receive more submissions. Please help! 





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    JotForm Support

    Answered by liyam on November 20, 2016 at 09:57 PM


    I checked your account and found one form to be violating the terms of use of JotForm. You have a form which has a field asking for credit card information. This caused your account's automated suspension as our filters detected this matter. Here is the form:


    With this, I have reactivated your account in order for you to access your forms. Please delete or remove the said field in order to prevent your account from getting suspended again by the system.

    If what you want is to receive payments, you can integrate your form with one of the Payment gateways available with JotForm. You can check this chapter of the user guide for more information: https://www.jotform.com/help/chapter-7-Payment+Forms