What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Stopped Showing Up

    Asked by brassperformance on November 20, 2016 at 06:31 PM

    I was working on a form all day long and when I started working on a second one, no form will show up now! I am pretty frustrated as I have put a lot of work into this form! The contact form is supposed to show under Send Message on the page I provided. I am really hoping there is a solution for this!!!!!!!!!!!!

    Page URL:
    https://www.brassperformance.com/contact.html

    showing up up contact form message solution all
  • Profile Image
    JotForm Support

    Answered by liyam on November 20, 2016 at 10:08 PM

    Hello brassperformance,

    I checked your account and found it to be automatically suspended by the system. This is because of your form asking for bank account information. Is there a reason or a need for this form? 

    For now, I have reactivated your account but please take note that once our filters reach your form and again finds the form asking for such information, there is high possibility of getting your account automatically suspended again. So I recommend to please remove the form or the fields in it.

    If you have questions, please let us know.

    Thanks.