What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Quotation mark issue with prepopulation - ResolvedAsked by AA_C on November 20, 2016 at 06:46 PM
On my form: 60487350939970,
I have a field that is populated automatically with one of our 170 judges email address. "Judges Email"
On our website we have a judges list (approx. 170) with a link to open this form to contact that judge;
The contact button works for all but 4 judges with the same last name, O'Neill who live in Alberta.
The form for these 4 won't appear at all, anyone else when contact is clicked for them the form appears with the their email and name fields filled out.
I have checked our dataBase and can find no issues with any of their addresses, although they all use hotmail, although we have others using hotmail and they work.
I'm at a loss as to why these 4 don't work, can you please help?
email for style size name font
I found the problem, it was the way the last name was written.
I was using O'Neill which failed and changed it to O`Neill which works.
I also had the same problem with O`Reilly.
Spell check indicates the later method using ` is incorrect.
Also note that: ’ also works and is now what i'm using.
Perhaps you can explain why one works and the other fails.
As I understand you prepopulate some information from your from into the web page you specified. While doing this, you use URL to pass information. the (') symbol is classified as 'unsafe' character to be used in URLs. Here is a reading about this:
Also quotation marks differ with respect to the their facet. Here there is reading about this:
I hope this answer helps. If you have further queries, please contact us again.
WOW Who New?... Now I do!... Unsafe characters!
Good reading thank you for the links. The coding I'm using now works: ’ and I see that: ’ is also valid.
We can put this one to bed.
Thank you for updating us. We're glad that the issue is now resolved.
Feel free to create a new thread if you have any other concerns or questions.