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    Quotation mark issue with prepopulation - Resolved

    Asked by AA_C on November 20, 2016 at 06:46 PM

    On my form: 60487350939970,

    I have a field that is populated automatically with one of our 170 judges email address. "Judges Email"

    On our website we have a judges list (approx.  170) with a link to open this form to contact that judge;


     The contact button works for all but 4 judges with the same last name, O'Neill who live in Alberta.

    The form for these 4 won't appear at all, anyone else when contact is clicked for them the form appears with the their email and name fields filled out.

    I have checked our dataBase and can find no issues with any of their addresses, although they all use hotmail, although we have others using hotmail and they work. 

    I'm at a loss as to why these 4 don't work, can you please help?



    Page URL:

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    Answered by AA_C on November 20, 2016 at 08:49 PM

    I found the problem, it was the way the last name was written.

    I was using O'Neill which failed and changed it to O`Neill which works.

    I also had the same problem with O`Reilly.

    Spell check indicates the later method using ` is incorrect.

    Also note that: ’ also works and is now what i'm using.


    Perhaps you can explain why one works and the other fails.


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    JotForm Support

    Answered by seth on November 21, 2016 at 01:57 AM


    As I understand you prepopulate some information from your from into the web page you specified. While doing this, you use URL to pass information. the (') symbol is classified as 'unsafe' character to be used in URLs. Here is a reading about this:


    Also quotation marks differ with respect to the their facet. Here there is reading about this:



    I hope this answer helps. If you have further queries, please contact us again.


  • Profile Image

    Answered by AA_C on November 21, 2016 at 01:06 PM


    WOW Who New?... Now I do!... Unsafe characters! 

    Good reading thank you for the links. The coding I'm using now works:   ’ and I see that:   ’ is also valid.

    We can put this one to bed.

    Thank you!


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    JotForm Support

    Answered by John_Benson on November 21, 2016 at 02:16 PM

    Thank you for updating us. We're glad that the issue is now resolved. 

    Feel free to create a new thread if you have any other concerns or questions.