What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    None of the forms do not work

    Asked by brassperformance on November 20, 2016 at 10:37 PM

    So I gave it some time before I tried again and it seems that embedding the forms worked again. Is it normal for the forms not to work right after creating a new one? I had the 2 forms working and then I created another 3 and again none of the forms want to work. I'll give it some time again before I try and hopefully they will work on my site. I am curious to know if this is common problem or if it has just been me that has encountered this? Thank you

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    JotForm Support

    Answered by candy on November 21, 2016 at 02:01 AM


    I have checked your account and I have seen that your account has been auto-suspended due to phishing.

    You are not allowed to receive credit card information from the users without payment gateways as you did in your form named "Credit Card" as the following screenshot:

    This is the reason your account has been auto-suspended by our automatic phishing detection system. So that, your forms does not work.

    As a conclusion, I have deleted the forbidden fields from your forms according to our terms of use and I have reactivated your account.

    Please check our privacy policy, also.