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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submission emails?

    Asked by tcharleston on November 20, 2016 at 10:46 PM

    Hello, I'm not receiving any notifications that I am getting form submissions, and I was before. Nothing changed on my end. I've missed business because of this. I am also not receiving the auto-reply email that I've set up. Please advise asap. Thanks! 



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    JotForm Support

    Answered by Nik_C on November 21, 2016 at 02:20 AM

    I checked emails associated with your form and found out that it ended in our Bounce list and the reason is below:

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I removed your email from our Bounce list and you will be able to receive submissions now. Please check this guide on how to prevent this issues. Also, you can check this guide on how to check if your email ended in Bounce list.

    If you have any further questions please let us know.

    Thank you!