What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Infusionsoft Integration Issue

    Asked by rwbjr on November 20, 2016 at 10:54 PM

    I'm trying to add Infusionsoft Intergration to the form Belmero Job Application.  I select Infusionsoft, I successfully enter my credentials, next I click Allow and then it just hangs.  It's just spins and keeps saying connecting with jotform.

    I'm trying to setup Infusionsoft integration to send the form data over to Infusionsoft to add a contact and also add the attachments to the contact record.

    Can you please help us resolve this.  Thanks!

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    JotForm Support

    Answered by owen on November 21, 2016 at 02:21 AM


    I have reproduced the issue you are having. When you click "Allow" on the small window where you are logged in to Infusionsoft it gets stuck at a white screen and the integration can not be completed. 

    I am now escalating a ticket to be checked by our developers. I hope they will resolve the issue in a timely manner. We are sorry for the inconvenience that is caused by this. 

    Thank you for reporting. You'll be notified once the issue is resolved. 


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    JotForm Support

    Answered by Scott on December 28, 2016 at 10:39 AM

    Hey rwbjr,

    We've issued a fix for this infinite authorization loop. Are you still having problems? Can you please check it out and let us know.