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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Shipping cost is not added for some products

    Asked by rinkasycip on November 21, 2016 at 03:27 AM

    Does not charge shipping on some items :(

    Page URL:
    http://www.thatcoffeecult.com/ph-metro-manila.html

    purchase charge items
  • Profile Image
    JotForm Support

    Answered by candy on November 21, 2016 at 03:47 AM

    Hello,

    I have cloned your form in order to test on my side. 

    I have checked and seen that for every case shipping is calculated as you can see the screenshot below:

     

    I was able to submit successfully. However, I was not able to reproduce the issue. 

    Also, I have received an autoresponder email as the following:

    Could you please tell us in which item does not charge for shipping?

    Thanks in advance.