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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Shipping cost is not added for some products

    Asked by rinkasycip on November 21, 2016 at 03:27 AM

    Does not charge shipping on some items :(

    Page URL:

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    JotForm Support

    Answered by candy on November 21, 2016 at 03:47 AM


    I have cloned your form in order to test on my side. 

    I have checked and seen that for every case shipping is calculated as you can see the screenshot below:


    I was able to submit successfully. However, I was not able to reproduce the issue. 

    Also, I have received an autoresponder email as the following:

    Could you please tell us in which item does not charge for shipping?

    Thanks in advance.