What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I downgraded my account but it billed me again

    Asked by hdebeer on November 21, 2016 at 07:22 AM

    I HAVE DOWNGRADED TO FREE ONLY TO BE CHARGED THIS MONTH AND WHEN I CHECKED I WAS NEVER DOWNGRADED!

    I FOLLOWED THE STEPS AND IT HAS NOT BEEN WORKING OR I DO NOT WHAT. I AM ANGRY SINCE I HAVE DOWNGRADED AND WAS CHARGED WHAT NOW?

     

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    JotForm Support

    Answered by amy on November 21, 2016 at 07:51 AM

    Hello,

    I checked your account and realized that you didn't cancel your plan properly. Could you please follow the instructions which is in this user guide?

    After you cancel your subscription on Paypal, please inform us. We'll add you refund queue. 

    Regards.