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Not receiving submissionsAsked by baliedge on November 21, 2016 at 09:10 AM
I am not receiving any of the forms I have set up to email@example.com so I changed the email address to firstname.lastname@example.org and I am still not receiving any forms. I tested the form and it says it is sent to email@example.com even though that email address is not in the recipient area?
As I have checked, your account email address firstname.lastname@example.org was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submissions into your email address email@example.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.
Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Test emails are always sent to the account email. So, that is the reason the test email went to firstname.lastname@example.org email address.
Please check again and If you need further assistance, let us know.