What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions

    Asked by baliedge on November 21, 2016 at 09:10 AM

    I am not receiving any of the forms I have set up to baliedge@hotmail.com so I changed the email address to stacey@baliedge.com and I am still not receiving any forms. I tested the form and it says it is sent to baliedge@hotmail.com even though that email address is not in the recipient area?

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    JotForm Support

    Answered by candy on November 21, 2016 at 09:38 AM




    As I have checked, your account email address baliedge@hotmail.com was in our bounce list as you can see the screenshot below:



    That was the reason you did not receive submissions into your email address baliedge@hotmail.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.


    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    Test emails are always sent to the account email. So, that is the reason the test email went to stacey@baliedge.com  email address. 


    Please check again and If you need further assistance, let us know.


    Thank you.