What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I canceled my subscription but it was charged again

    Asked by centralncja on November 21, 2016 at 09:27 AM

    Our account was cancelled and the account is still being billed.



    Thank you,

    Gale B. Murphy

  • Profile Image
    JotForm Support

    Answered by emily on November 21, 2016 at 09:39 AM

    I checked your account's history. It seems like you downgraded your account on November 6 to FREE and upgraded again to BRONZE MONTHLY on November 20. 

    As you have requested, I cancelled your account and refunded $19 to your account. Your account is now FREE.

    Please check again and let us know if you have any problem.