I can not see my forms on mobile devices

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    Andrew Briggs 
    Asked on November 21, 2016 at 09:28 AM

    We have just bought Samsung Note GTN 5110 and can log into our setting but cannot load forms.  We can on a Tablet.  Dies this mean Notes are not compatible?

    Many thanks

    Andrew

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    candy
    Answered on November 21, 2016 at 09:51 AM

    Hello Andrew,

    You need to set your forms as "Mobile Responsive" in order to see them in mobile devices.

    Please check the following guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Also, you can add the following widget into your form in order to make your forms work on mobile devices: https://widgets.jotform.com/widget/mobile_responsive 

    Please check. If you need further assistance, let us know. We will be glad to help you.

    Thanks in advance.

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    candy
    Answered on November 22, 2016 at 02:28 AM

    Hello again Andre,

    We would like to view your form in order to test it on our side. Could you please send us the web page that you have embedded your form or could you please send us the form URL?

    Thanks in advance.