What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not see my forms on mobile devices

    Asked by Andrew Briggs  on November 21, 2016 at 09:28 AM

    We have just bought Samsung Note GTN 5110 and can log into our setting but cannot load forms.  We can on a Tablet.  Dies this mean Notes are not compatible?

    Many thanks

    Andrew

    JotForm a thanks and samsung note cannot
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    JotForm Support

    Answered by candy on November 21, 2016 at 09:51 AM

    Hello Andrew,

    You need to set your forms as "Mobile Responsive" in order to see them in mobile devices.

    Please check the following guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Also, you can add the following widget into your form in order to make your forms work on mobile devices: https://widgets.jotform.com/widget/mobile_responsive 

    Please check. If you need further assistance, let us know. We will be glad to help you.

    Thanks in advance.

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    JotForm Support

    Answered by candy on November 22, 2016 at 02:28 AM

    Hello again Andre,

    We would like to view your form in order to test it on our side. Could you please send us the web page that you have embedded your form or could you please send us the form URL?

    Thanks in advance.