What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    faulty submission

    Asked by emily miller  on November 21, 2016 at 10:23 AM

    Hi, 

    I have a person who says they have submitted their form twice, but it is not showing up in my files. 

    Can you please advise?

    Thanks, 

    Emily

    faulty thanks in showing up a
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    JotForm Support

    Answered by BDAVID on November 21, 2016 at 11:14 AM

    What is the form in question? Have checked the submissions dashboard? https://www.jotform.com/help/269-How-to-View-Form-Submissions

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    Answered by emily miller  on November 21, 2016 at 11:44 AM
    RUF Campus Minister Assessment Application
    ...
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    JotForm Support

    Answered by BDAVID on November 21, 2016 at 12:00 PM

    That form belongs to an account in which you do not appear to have access to. You may contact the form owner, so he can provide more information.

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    Answered by emily miller  on November 21, 2016 at 12:44 PM
    The original form owner has since left this job and I have taken over as
    the primary account, however I use her log in and pass word, bc we did not
    know how to transfer it over.
    ...
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    JotForm Support

    Answered by BDAVID on November 21, 2016 at 01:23 PM

    If you have access to the account(username and password), login to that account, then go to the submission dashboard of that form, and look for the entry the person claims to have submitted: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    If its not there, the person did not submit the form, I would recommend you to ask him to submit it again.

    If you need more help on this, reply to this thread while being logged to the account, and provide details of the person who submitted the entry, such as name, email address, etc. So we can try to find anything in our email logs. 

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    Answered by emily miller  on November 21, 2016 at 01:44 PM
    HIs submission is not there
    his name is shawn dean
    here is his email address
    shawndean@tfc.edu
    ...
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    JotForm Support

    Answered by Nik_C on November 21, 2016 at 03:13 PM

    I couldn't find that submission anywhere, in the submissions tab or email logs. Which is odd, since it should appear in Submissions tab at least.

    Are you sure that that user submitted the form?

     

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    Answered by emily miller  on November 21, 2016 at 03:44 PM
    He says he submitted it twice
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on November 21, 2016 at 05:22 PM

    There is no record of any submission coming from "shawndean@tfc.edu", ask the user to submit it again, and to provide any screenshot if he gets an error. 

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    Answered by emily miller  on November 22, 2016 at 07:44 AM
    Thanks. I've asked him to do that. So we shall see...
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Nik_C on November 22, 2016 at 07:47 AM

    Thank you for getting back to us. 

    Please do and let us know if the issue persists.

    Thank you!